Report by Tom Wright , Reporter
Monday, July 2, 2012
A FORMER nurse has spoken out at her ‘appalling’ medical treatment at the hands of Weston General Hospital and said it is far from the NHS she used to be proud to represent.
Karen Morgan, aged 51, had her care beset by problems, after having operations repeatedly cancelled and believes she was only listened to because her partner Gary Cudd threatened to sue the hospital.
Ms Morgan, of Manilla Crescent, Weston, said: “I feel I was let down. That hospital doesn’t represent the NHS I know, and used to represent.”
She spent five days in hospital in mid-February when gallstones were detected in her bladder and bile duct and when discharged was promised a follow-up check would take place within a month. She was never called.
Her condition deteriorated and she was re-admitted at the end of April to have her gallbladder removed.
She was prepped for theatre on three consecutive days at the beginning of May, only to have her operation cancelled at the last minute each time, before doctors tried to discharge her because they could not find a theatre slot for her that week.
But within hours of Mr Cudd threatening to seek legal advice and contact the Mercury, the operation was re-arranged.
Ms Morgan said: “When Gary turned around and threatened to sue them, suddenly within 24 hours they had me in theatre. Why did we have to fight to get a theatre?
“I need someone to sit me down and talk to me about why they were so keen to get rid of me.
“I’m lucky I have a good support network behind me but if I was elderly or alone, what would have happened?”
But Ms Morgan, who had to give up nursing in her native Wales due to her own health problems, was equally critical of how the hospital treated her after her first two operations.
She stayed in the Waterside Suite, which is shared between private and NHS patients, and at one stage had her television taken away from her because a private patient asked for one and the hospital did not have enough to go around.
Ms Morgan said she would not have minded giving up the set had nurses asked and not just taken it.
She said: “I appreciate people pay for surgery but I didn’t ask for that ward. Had I been asked I wouldn’t have had a problem.”
After her second operation she was left waiting 10 hours to be discharged on May 12, and subsequently wrote to Weston Area Health Trust to complain about her treatment. The hospital is required to get back to her by July 9.
A trust spokesman said an investigation of the complaint is underway.
On Monday Ms Morgan had her third and final operation to deal with the problem and on Tuesday returned home to start her recovery.
She added: “I have never had any reason to go after a hospital before because I have never been treated like that.
“I have had hours and hours of surgery because of my health and I have never been treated like that before. I’m apprehensive of having any other treatment there in future.”