‘Brutal’ inspection contested

PUBLISHED: 08:00 24 June 2016

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The owners of a care home have hit out over a ‘brutal’ report they received from national inspectors this week, which said it was understaffed and did ‘not fully protect’ people’s rights.

Winscombe Hall in Winscombe was visited by the Care Quality Commission (CQC) in January, with the inspectorate ruling improvements were needed to its quality of care, effectiveness, responsiveness and leadership.

The home, in Winscombe Hill, had previously been inspected in November 2014, when it was found to be breaching four legal regulations.

When the team returned earlier this year they deemed the home was still failing to meet four requirements, including how staff supported people who did not have the mental capacity to make their own decisions.

Ty Yilmaz, owner of Cedars Care Group, which runs the home, told the Mercury the home had received ‘positive feedback’ from residents and their families, and that inspectors had carried out a ‘subjective inspection’ during their visit.

The CQC found medicines were not always administered to residents safely, as some were left to take them themselves.

People said they felt safe in the home, but inspectors noticed one person calling for help for more than half an hour which raised questions over staffing levels.

Relatives and residents were confident they could raise issues with staff and would be listened to, but the CQC also had concerns about the vague or contradictory nature of the care for people who lacked capacity to make their own decisions.

When contacted by the Mercury, home owner Mr Yilmaz said he had already raised issues with the CQC over the report.

He said: “We get really positive feedback as a care home. The focus of the inspection didn’t seem to be on the care of the home but small elements of compliance and paperwork.

“We have been contesting this report for the last four months now and we still have problems.

“They came in and seemed to conduct a really subjective inspection.

“The biggest concern is many of the bodies are regulated but the CQC seems to do it for itself.

“The general consensus seems to be the new range of inspections are brutal and almost aggressive.”

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