Bus company axed over ‘poor service’

PUBLISHED: 17:00 21 February 2013

Webberbus is losing its Weston routes because of 'poor service', the council says.

Webberbus is losing its Weston routes because of 'poor service', the council says.


NORTH Somerset Council says it is axing a bus company from operating in the Weston area following ‘persistent complaints of poor service’.

The council says it is looking for another company to operate the 4, 83 and 85 services because of what it describes as an absence of supervision that Webberbus has over its drivers.

The authority’s deputy leader Elfan Ap Rees says the company has been given notice of the termination of its contract with effect from July.

When the Mercury contacted Webberbus on Friday, managing director Tim Gardner said he was not aware of any intention to stop Webberbus services in the Weston area and that the Mercury had ‘nothing to check out’.

But Cllr Ap Rees told the Mercury on Friday: “I can confirm that we have given notice on the those three services.

“This follows persistent complaints of poor service.

“They include buses not running to schedule and in some cases not even turning up at all.

“The main cause appears to be a total absence of supervision in Weston in the afternoons, allowing drivers to do as they please.

“Officers have had a number of meetings with the company in an effort to improve the management and reliability, but without success.

“I therefore had no choice but to ask officers to terminate the contract with effect from the end of July.

“This was done last week and we will now re-tender these routes to begin new services when the Webberbus contract expires.

“Meanwhile I apologise to passengers on these routes if they continue to receive a poor service in the meantime.

“It is very disappointing as we are keen to encourage competition in public transport services and Webberbus has provided a good service on its out-of-town route. However, the customer has to come first.”

The number 75 Weston to Bridgwater service is due to remain in place with Webberbus.

More from Weston Mercury

A woman has been injured after colliding with a car in Weston this morning (Thursday).

Read more

An accident involving two cars in Worle has resulted in slow moving traffic this morning (Thursday).

Read more

The prospect of Weston’s Tropicana being transformed into an ‘entertainment hub’ courtesy of a £1million investment have moved forward this week.

Read more

A Priory Community School (PCSA) teacher has been cooking up tasty treats on a national cooking television programme.

Read more
Yesterday, 18:56

Hard-working sailing volunteers from Clevedon and Yatton will have a royal appointment this week to recognise decades of service.

Read more
Clevedon Yatton
Yesterday, 17:58

One of the world’s best mountain climbers inspired hundreds of students with his heroic feats and stories.

Read more
Yesterday, 17:00

Volunteers hoping to make a busy road which connects Weston to Bristol safer for motorists and pedestrians have called on villagers to get involved.

Read more
Yesterday, 15:38

More than 90 competitors wowed audiences with ballroom, Latin and classic dance performances in Weston-super-Mare.

Read more
Yesterday, 14:29

Wu Shu Ky Freestyle Kickboxing Club under the guidance of 6th Dan Master Silvio Camilleri, has returned to Weston.

Read more
Yesterday, 14:00

A support group for people struggling with depression and anxiety has launched, and the woman behind it hopes to ‘fill a gap’ in North Somerset’s mental health services.

Read more

Most Read News

Read Online

Read the Weston Worle and Somerset Mercury e-edition E-edition

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 14°C

min temp: 12°C

Useful Links

Advertise in the paper
Submit a Story
Subscribe to the paper
Send Your Letters
Order Photos
Family notices
Reader Travel

Family Notices 24

Newsletter Sign Up

Weston Mercury twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists