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Care home criticised by watchdog

PUBLISHED: 12:44 11 December 2013 | UPDATED: 12:44 11 December 2013

The Care Quality Commission wants to see improvements made.

The Care Quality Commission wants to see improvements made.

Archant

A CARE home has been given a formal warning after an inspection found it was failing to meet four national standards.

Bupa Care Homes was told by the Care Quality Commission (CQC) that it must make improvements at The Burnham Nursing And Residential Centre in Oxford Street after an unannounced visit in October.

Inspectors carried out the checks following an earlier inspection had been made in response to concerns which had been raised about the care and welfare of residents.

Three warning notices have been issued by the CQC, requiring Bupa to improve standards or face further enforcement action.

The inspectors’ concerns included risk and safety management and the administration of medicines.

The report said: “Inspectors said that care and treatment was not always planned and delivered in a way that was intended to ensure people’s safety and welfare.”

Adrian Hughes, the CQC’s southern regional director, said: “While there have been improvements in some areas since the summer, it is a matter of concern that The Burnham Nursing And Residential Centre is still failing to meet the standard on the administration of medicines.

“All the people we met told us they liked the home but were not always happy with the care and support they received, because the staff were so busy.

“People are entitled to services which are safe, effective, caring, well led, and responsive to their needs. We expect Bupa to ensure standards are met.”

CQC inspectors will return unannounced in future and will consider taking action if changes are not implemented.

A care home spokesman said: “The health and wellbeing of our residents is our absolute priority.

“We took immediate action by restructuring the team and increasing staffing levels at the home. We have also improved our medication management systems and reviewed all residents’ care plans.

“We are committed to working with our partners, and will put in whatever resources are needed to ensure that high standards of care are achieved and maintained.”

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