Care home criticised by watchdog

12:44 11 December 2013

The Care Quality Commission wants to see improvements made.

The Care Quality Commission wants to see improvements made.


A CARE home has been given a formal warning after an inspection found it was failing to meet four national standards.

Bupa Care Homes was told by the Care Quality Commission (CQC) that it must make improvements at The Burnham Nursing And Residential Centre in Oxford Street after an unannounced visit in October.

Inspectors carried out the checks following an earlier inspection had been made in response to concerns which had been raised about the care and welfare of residents.

Three warning notices have been issued by the CQC, requiring Bupa to improve standards or face further enforcement action.

The inspectors’ concerns included risk and safety management and the administration of medicines.

The report said: “Inspectors said that care and treatment was not always planned and delivered in a way that was intended to ensure people’s safety and welfare.”

Adrian Hughes, the CQC’s southern regional director, said: “While there have been improvements in some areas since the summer, it is a matter of concern that The Burnham Nursing And Residential Centre is still failing to meet the standard on the administration of medicines.

“All the people we met told us they liked the home but were not always happy with the care and support they received, because the staff were so busy.

“People are entitled to services which are safe, effective, caring, well led, and responsive to their needs. We expect Bupa to ensure standards are met.”

CQC inspectors will return unannounced in future and will consider taking action if changes are not implemented.

A care home spokesman said: “The health and wellbeing of our residents is our absolute priority.

“We took immediate action by restructuring the team and increasing staffing levels at the home. We have also improved our medication management systems and reviewed all residents’ care plans.

“We are committed to working with our partners, and will put in whatever resources are needed to ensure that high standards of care are achieved and maintained.”

1 comment

  • Not a good advert for a private company running a site that ought to be under strict NHS regulations !" -- Mind U, after saying that, even some NHS run places are often criticsed, so, who do we put our trust in?

    Report this comment


    Wednesday, December 11, 2013

Other News Stories

Emergency services on the beach.

EMERGENCY services raced to Weston-super-Mare’s seafront to rescue someone stuck in the mud this afternoon (Friday).

Read more
Weston Town Council's Water Park. Children having fun in the water.

A NEW management deal for Weston-super-Mare’s seafront water park has been struck.

Read more
Jeni Chandler.

A SALES manager from Weston-super-Mare will run a half-marathon to raise money for the hospital which treated her for seven years.

Read more
The control tower

A WESTON-SUPER-MARE museum is appealing for help to restore a dilapidated building and transform it into a history exhibition.

Read more
Di Bradley now the official owner of the Nightjar pub.

THE Nightjar pub is known for its community feel, rallying for what matters and hosting countless events, but now the woman behind it all, Di Bradley, can finally call it her own after buying it.

Read more
Fashion show in aid of the Lighthouse charity.

CLOTHES from a variety of well-known brands were shown off on the catwalk to raise money for a Weston charity.

Read more
Shipham First School's Green Club got a £250 grant from Go Kids Go!

SHIPHAM Primary School’s gardening club has put a £250 grant to good use by fixing up its shed and housing its chickens.

Read more
The Cheddar Vale Lions Club and Bristol Water with the cheque for Water Aid.

A WISHING well in Cheddar has been emptied so any money dropped inside could be given to charity.

Read more
The proposed second reservoir.

SPENDING on a second multi-million-pound reservoir cannot go ahead, a Government department has decided.

Read more
A football fun day taking place at The Campus.

IT MAY feel like the new school year has just begun, but half-term is around the corner and The Campus in Weston-super-Mare has a whole host of activities planned.

Read more


All the latest news on Dismaland and Banksy here

Most Read News

Read Online

Read the Weston Worle and Somerset Mercury e-edition E-edition

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 10°C

Great British Life

Great British Life

Useful Links

Advertise in the paper
Submit a Story
Subscribe to the paper
Send Your Letters
Order Photos
Family notices
Reader Travel

Family Notices 24

Search for a job in Weston

Local business directory

Somerset's trusted business finder

Find planning applications