‘Dirty’ GP surgery told to clean up

PUBLISHED: 08:00 23 July 2015

Axbridge Medical Practice in Houlgate Way.

Axbridge Medical Practice in Houlgate Way.


CLEANLINESS and leadership at a medical practice ‘require improvement’ according to the Care Quality Commission (CQC).

The CQC carried out a routine inspection at Axbridge and Wedmore Medical Practice which is split between Houlgate Way in Axbridge, and St Medard Road in Wedmore.

The practice was classed as ‘good’ for its effective, caring service and the inspector said it was also good at responding to people’s needs.

But the report says its safety and leadership required improvement.

The report said: “We visited both sites and observed the premises, dirty in places with layers of dust, un-emptied bins and generally poor standards of cleanliness.

“We saw there were cleaning schedules in place and cleaning records were kept.

“However, cleaning equipment was found to be dirty, for example, some mop heads were dirty and stood in dirty water.”

Practice manager Thelma Gotsell said: “While encouraged by many aspects of the report, including recognition of outstanding practice in our contribution to delivery of holistic community–focused care; good practice in many aspects of general practice including good care, effectiveness and responsiveness; high patient satisfaction scores; and an acknowledgement of the leading role the practice plays in medical research in Somerset, we are naturally disappointed with the areas noted to be requiring improvement.

“We have already begun addressing these issues including reviewing the cleaning contract and cleaning suppliers and the premises management policy with particular respect to the adapted Wedmore site as mentioned in the safety review. We have also reviewed certain specified clinical protocols.”

To improve, a building maintenance programme must be put in place, regular risk assessments should be carried out and the cleaning schedule must be used effectively.

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