‘Good’ rating for GP surgery
PUBLISHED: 15:00 04 July 2015
A WESTON doctors’ surgery has been rated as good in almost all areas, following an inspection – although concerns have been raised about whether medication is handled safely.
Clarence Park Surgery in Clarence Road East was visited by a team of four Care Quality Commission experts back in February, and their findings were published this week.
The results were largely positive, with the practice being rated as good – the second highest ranking possible – in four of the five inspection areas, namely effectiveness, care, leadership and responsiveness.
The fifth category of safety is the one where the surgery came up short, with practice managers being told that ‘improvement is required’ in this area.
However, the overall standard of care for people of all age groups was praised.
The inspection report said: “Overall the practice is rated as good. Specifically, we found the practice was good for providing an effective, responsive, caring and well-led service.
“Overall they were good for providing services for all the population groups.
“Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.
“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.”
Inspectors used a number of methods to assess public satisfaction with the surgery, and highlighted one survey as showing that 96 per cent of Clarence Park patients rated their experiences there as ‘good’.
‘Many patients’ have been enrolled with the surgery for more than 20 years, according to the report, which added that they said they had ‘always been treated well’.
A patient participation group meets regularly with staff and offers direct feedback, with inspectors noting that patient ideas were promptly acted upon.
The practice has, however, been told to tighten up its procedures relating to the storage of medicines.
The report added: “We checked medicines stored in the treatment rooms and medicine refrigerators and found they were not stored securely. Improvements have been identified for action.”
The full CQC report can be viewed at www.cqc.org.uk