Highbridge Medical Centre makes improvements under new healthcare provider

PUBLISHED: 13:00 26 September 2017

Highbridge Medical Centre

Highbridge Medical Centre

Archant

A formerly inadequate GP surgery has made ‘huge progress’ since being placed in special measures last year.

Highbridge Medical Centre, in Pepperall Road, had been put under special measures by the Care Quality Commission (CQC) following two inadequate reports in both 2015 and early 2016.

However since the centre began working with new NHS primary healthcare group Symphony Healthcare Services (SHS) in April, it has been ranked as ‘good’ in three out of five key areas – showing the practice is well-led, caring and responsive – in a follow-up CQC visit in August.

Although it narrowly missed out on an overall good rating – it still requires improvement in the safe and effective service areas – staff and patients at the centre say they are ‘delighted’ with the strides taken.

Dr Harvey Sampson, associate medical director and clinical lead at the centre, said: “We are delighted that the recent inspection has highlighted the huge progress that has already been made at the practice – through the hard work and enthusiasm of the teams here in Highbridge and with the support of our central team.

“However, we also recognise that there is continuing hard work to be done in order to develop and sustain the services for the future.

“I would also like to thank the community, our patients and patient participation group (PPG) for its ongoing support and feedback, helping us to develop and make improvements to our services.”

MORE: Why was the centre placed in special measures?



Dr Berge Balian, medical director for SHS, added: “We are very proud of our team at Highbridge which has worked extremely hard to make essential improvement to our service for patients, and we will continue to develop our healthcare teams along with new ways of delivering healthcare services for patients.”

Improvements to the building, and the commitment and enthusiasm of staff were praised in the published report, while positive patient feedback was also noted by inspectors.

Stan Howlett, chairman of the PPG, said: “As a patient, I am already impressed with the way everyone at the practice has been embracing a different way of working and delivering a better experience to the patients – from initial contact with the reception staff to the care received from doctors and healthcare teams.”

More from Weston Mercury

17:00

Villagers in Wedmore have been raising money to twin their toilets and help thousands of people living in poverty around the world.

Read more
17:23

Motorists are facing long delays on the M5 this evening (Sunday) after a crash involving several vehicles.

Read more

A school paper which was set up in tribute of Jill Dando has published its first edition.

Read more

A cruise ship made a rare appearance off the coast of Weston-super-Mare, when it docked at Steep Holm island.

Read more

An art exhibition dedicated to anti-bullying will take place in Weston-super-Mare later this year.

Read more

An open day in Worle gave people the chance to have their say on what they would like to see happen and improved where they live.

Read more

A kingfisher which suffered a nasty head trauma is set to return to the wild after being treated at a rescue charity.

Read more

The war memorial in Worle has been refurbished in time for the commemoration of World War One in November.

Read more

A new theatre show will take Weston by storm as Irish river dancers take to the stage.

Read more

A Berrow woman is searching for the family who taught her to walk and talk after she was evacuated to North Somerset in World War Two.

Read more

Most Read News

Read Online

Image
Read the Weston Worle and Somerset Mercury e-edition E-edition

Local Weather

Heavy Showers

Heavy Showers

max temp: 15°C

min temp: 8°C

Useful Links

Advertise in the paper
Submit a Story
Subscribe to the paper
Competitions
Send Your Letters
Order Photos
Family notices
iwitness24
Facebook
Twitter
Reader Travel

Family Notices 24

Newsletter Sign Up

Weston Mercury twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists