Home ‘caring’ but ‘not always safe’

PUBLISHED: 10:00 11 June 2016

The home in Highbridge 'requires improvement'

The home in Highbridge 'requires improvement'


A Somerset care home was found to be ‘caring’ but ‘not always safe’ during a surprise inspection by the Care Quality Commission (CQC).

Highbridge Court, in Burnham, is a care home which provides accommodation for people with mental health needs.

It was found to ‘require improvement’ by the national inspector but was rated good for providing a caring service. Inspectors found there were gaps in three care plans, which are designed to prevent or lessen any deterioration in mental health.

The report, published this week, said: “The service was not always safe. Three care plans had gaps in these records. This meant if someone’s mental health was deteriorating, people’s mental health needs may not be fully supported because the deterioration was not fully recorded.”

However, the CQC found patients felt cared for, while a healthcare professional told inspectors they were impressed by staff.

The report said: “Staff have managed very stressful situations in a very professional manner. I have been impressed with the staff and their caring approach.”

While the CQC said it saw a ‘partial improvement’ since its last visit in July 2015, a concern that medicines were ‘not well managed’ remained.

It said: “The amount of medicine recorded was not always the same as the actual medicine in stock.”

However, staff were well-equipped to deal with, and spot, any cases of potential abuse.

The CQC said: “Staff spoken with had a clear understanding of what may constitute abuse and how to report it. All were confident that any concerns reported would be fully investigated and action would be taken.”

A Highbridge Court spokesman said: “We always take feedback from the CQC extremely seriously. Immediately after the inspection in January we put in place a detailed action plan to address the areas identified as requiring improvement.

“Our absolute priority is to ensure the people we support are healthy and safe. We look forward to demonstrating the improvements made when the home is re-inspected.”

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