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Ambulance 999 calls reach 3,000 per day

PUBLISHED: 17:45 02 January 2018

South Western Ambulance Service were called to Ottery this morning to help a woman in her 70s.

South Western Ambulance Service were called to Ottery this morning to help a woman in her 70s.


The ambulance service has apologised to patients who faced long delays over Christmas and New Year after it fielded 3,000 999 calls per day.

A South West Ambulance Service spokesman said: “Despite having as many extra staff on duty as possible and every available vehicle on the road, meeting this severe level of demand remains a significant challenge.

“Since we must prioritise our available resources to respond to the most critically ill patients, this means some less poorly patients may experience considerable waits for a response during this very busy period.

“We’d like to apologise for this – please be assured we are doing our best to reach everyone as soon as we can.

“The 999 number should only be called for conditions including cardiac arrest, choking, severe chest pain, suspected stroke, major blood loss and unconsciousness.

“This will help us reach those in serious need as soon as possible.”

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