Sandford care home rated unsafe by health watchdog
PUBLISHED: 12:39 11 December 2017 | UPDATED: 12:57 11 December 2017
A care home in Sandford has been told it must improve after it was rated unsafe by the Care Quality Commission (CQC).
The Russets, which is owned by the St Monica Trust, cares for people with dementia and the Sherwood building provides accommodation for residents with general nursing care needs.
Inspectors found the service was unsafe as medicine records were not always completed and concerns were raised about staffing levels and the use of agency staff at night.
Leadership of the home also requires improvement as records and monitoring systems were not consistently completed or effective action taken as a result.
The home, in Sandford Station, received a ‘good’ rating for effectiveness, care and responsiveness.
The service was praised by residents who said the care and support they received was from staff who were ‘kind and caring’ and their privacy and dignity was respected.
Events the service organised supported families and encouraged community engagement. Care plans centred on people’s preferences and residents spoke highly of the activities programme available.
Debbie Harris-Brandi, head of care homes at St Monica Trust, said: “As one of the leading care providers in the South West, we take the inspection process with the CQC extremely seriously and are determined to ensure we respond in a positive manner to the findings in their report.
“Since receiving the inspection report, the management team of The Russets and Sherwood has created and is delivering an action plan which has addressed the matters raised.
“Despite the overall assessment in certain areas requiring improvement, the inspectors recognised that there is a great deal of good practice in evidence and the final report cites many examples where this was recognised.
“The inspectors identified a varied daily activities programme including regular trips out, the family fun day, and lots of other hobbies and pursuits.
“Care plans were person centred and contained clear guidance for staff on how to meet people’s needs.
“There had not been any complaints during the previous 12 months, and relatives said they were happy to raise any concerns if they had them.”