Weston care home told to improve service

PUBLISHED: 11:00 17 July 2015

Acer House was inspected in March this year

Acer House was inspected in March this year


A CARE home in Weston has been ordered to improve its service and procedures after a surprise inspection was carried out earlier this year.

The Care Quality Commission (CQC) deemed that The Acer House Care Home, on Milton Road, ‘required improvement’ overall and in four out of five categories evaluated, which were safety, effectiveness, responsiveness and leadership.

A ‘good’ rating was awarded in the ‘is the service caring?’ category.

The home was visited in March over two days and inspectors spoke to 22 out of 52 residents.

There were problems identified with aspects of the home’s administration, but residents and their relatives told inspectors that they felt safe and that staff were ‘great and helpful’.

A lack of robust audits provoked concern, including missing incident and accident forms, records, mental capacity assessments and care plans reflecting care and treatment.

Failure to add a swallowing agent to a person’s food and differing responses regarding turning a bed-bound resident were observed during the CQC’s visit.

There was found to be confusion surrounding the home’s management arrangements, with one employee stating that they were ‘unclear on who is actually in charge’.

Some staff did not think the manager or deputy manager were approachable and did not feel they would be supported if they had to use the whistle-blowing procedure.

Carers’ conduct and levels of training in almost all areas were praised by inspectors.

The report stated: “We saw a good rapport between staff and people, demonstrating that they knew people well and how best to support them.”

Provider Avery Healthcare said that the ‘minor’ administrative issues were all corrected following the inspection.

A statement read: “Avery believes that the comments we regularly receive from our residents and their relatives confirm that Acer House is a happy and caring home.”

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