Weston health centre awarded ‘outstanding’ rating by watchdog

PUBLISHED: 13:00 18 June 2015

Patients and staff.

Patients and staff.


A WESTON health centre has become the first practice in North Somerset to be awarded an overall ‘outstanding’ rating by a health watchdog in its latest round of inspections.

In its report, issued on Thursday, the Care Quality Commission (CQC) praised Weston’s Locality Health Centre on Lonsdale Avenue for the level of care it provides to around 5,000 patients.

Centre manager Mark Graham was delighted with the report’s outcome.

He said: “To be rated outstanding overall is a huge achievement for a small practice in an area of very high medical and social need.

“We are very proud of the way the team has worked together and they have always wanted to make sure that they give the best care possible.

“The efforts of the nursing team have been especially important and there is a solid level of respect between them and our hard-working GPs.

“We are particularly pleased that the whole centre was recognised as having a huge part to play in what we offer.

“The CQC saw that the shared purpose and common set of values led to a strong team working well together to have a real impact.”

The report gave specific praise to the work undertaken to address young people’s health and pregnancy concerns, as well as the services provided to deal with a high level of demand for help with depression and anxiety.

The community-based social enterprise centre houses a café, a shop offering discounted essentials, OAPs’ lunch and knitting clubs, a church, a nursery and a library operated by North Somerset Council.

Due to its status as a social enterprise, any funding received from the NHS is put exclusively into patient care, with no money paid to shareholders or taken as profit by its partners.

The centre has recently acted to improve its levels of missed appointments by implementing a new system, with a previous weekly average of 100 failures to attend falling to around 35.

A spokesman for the practice’s patient participation group was keen to highlight the role the centre plays in improving both physical and social aspects of life.

She said: “What this place can offer is one of the most basic human needs, which is social contact.

“The social aspect simply makes a 
lot of people feel better about them-selves, instead of suffering through isolation.”

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