Weston-super-Mare care home declared ‘good’ by CQC after rating is changed

PUBLISHED: 21:00 07 February 2018 | UPDATED: 16:40 08 February 2018

Albert House has been rated as good.

Albert House has been rated as good.

Archant

A Weston care home has been rated good in all areas following a retraction by the Care Quality Commission (CQC).

Albert House Nursing Home in Albert Road was visited by the CQC on June 19 and in a report published in September last year was deemed to require improvement in three service areas.

The home’s management disputed the rating and has now successfully had it upgraded to good.

Although no new inspection took place the updated report, published on January 16, describes how residents feel safe at the home and praises its ‘skilled’ staff.

The report adds: “Staff supported people in a respectful, kind and caring way and involved them as much as possible in day to day choices and arrangements.

“Staff numbers met people’s needs and this ensured people were supported safely.

“Medicines were stored safely, including medicines that required additional security.”

The home’s care plans were also commended, however not all relatives of residents said they were actively involved in care planning.

A CQC spokesman said: “After carrying out a further factual accuracy check of the inspection report and taking into account all the evidence supplied by our provider, the rating of requires improvement was amended to good in line with our ratings characteristics.”

The home’s managers have thanked friends and relatives who wrote to the CQC to request the rating change.

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