6 Things to consider when signing a new mobile phone contract

PUBLISHED: 16:59 15 October 2015 | UPDATED: 09:25 16 October 2015

Fonehouse

Fonehouse

Archant

David Mitchell from Fonehouse passes on his six top things to consider when choosing a new mobile phone contract

FonehouseFonehouse

Signing a new mobile phone contract can be a tricky business. There are all sorts of things to consider, such as your tariff, data allowance, handset and network. With so many things to remember, it’s easy to get confused or forget something important.

David Mitchell runs Fonehouse on Worle High Street, and they have recently celebrated their first year anniversary in September this year. They offer a unique one-on-one service when it comes to advice on mobile phone contracts, so he really does know what he’s talking about. Here he counts down six things to remember when signing a new contract.

FonehouseFonehouse

1. Data

The first key thing to consider before signing a new contract is getting the tariff right. The big problem with people at the moment is the data allowance. You really have to analyse how much data you will need, as your phone is constantly downloading data. People don’t realise that as soon as you switch your phone on it automatically searches for and downloads updates, so it’s imperative that you get on the right tariff. One thing you don’t want is to get a shock bill at the end of the month, where you have only 1Gb of data allowance, and suddenly realise that you’ve used 8Gb. The most popular tariffs these days have unlimited calls and texts anyway, so the key thing is to look at what data is included.

2. Network

At Fonehouse we’re an we’re a EE specialist partner, which basically means that we sell 100% EE products. The reason we go with EE here is that it has the fastest 4G speed of all the networks, so essentially it means that we can offer the fastest internet. Not a lot of people know that there is such a variation between the networks, but there is. We have customers that have a MiFi device which can connect to ten different devices around your home, and give you 4G internet. It’s a lot faster than a BT line, and you can get up to 65Mgps.

3. Handset

Handset is important. It’s basically choosing between Android, Windows and Apple. One thing we do at Fonehouse is to spend time with the customer to help them make the right decision and to make sure they get the best out of it. For example, we have customers coming in who have always had an iPhone, and have an iPad at home, but they want to switch to Android because they want a Samsung handset. The problem is, although the Samsung can do everything an iPhone does; it won’t sync with their iPad at home as it uses a different language. So this is an important consideration.

We have quite a few elderly customers coming in, and as far as I’m concerned you’re never too old to have a smartphone. Some of them have kids or grandkids on the other side of the world, and we can show them how to communicate via Skype or FaceTime. No matter what age you are you can embrace new technology, and we help people to do that.

4. Shop Local

“Everyone knows you can get great mobile phone deals online. But we like to differentiate ourselves by building a reputation for supporting and looking after our customers. We can compete with EE online, and hopefully offer a good local service as well. We’re big on service and support, unlike other mobile phone stores and online retailers. We’ll actually go through the set up of the phone with you and talk through any problems that you’re having afterwards, whereas the bigger stores can’t do that.”

5. Protection

Nobody likes to deal with insurance, but it’s so important. If you consider that some handsets are as much as £800 or £900, which is the price of a small car. So why wouldn’t you insure it? It also gives you peace of mind if it was ever stolen, plus it’s a next day replacement so you’ll never have to go without your mobile.

The other key thing just now which we recommend is a screen protector from PanzerGlass. If you drop your phone and crack the screen, it’s expensive to repair and it’s also a huge inconvenience. PanzerGlass is amazing. It’s basically a glass screen protector, which will smash if you drop your phone, protecting the screen underneath. There’s a video on our Facebook page which highlights this.

6. It’s Not Too Late To Change Your Mind

We aim to get it right first time, but of course this isn’t always the case. For example if your habits and data usage changes then we welcome our customers to come in and speak to us, and if necessary we will put you on a new tariff.

At the moment we are the only mobile phone store in the area that can buy you out of your contract early. If you still have six or seven months left on your contract, then nobody can touch it apart from us. We offer to pay any cancellation fees, and give you a new phone. It means you can always have the latest handset.

Summary

The key thing for us is awareness, because people often miss these points when signing a new contract. For us, it’s about making people aware that we’re here and we can look after you. You don’t have to go to the big networks to get the best deal.


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