Constant hold on the handrail

THIS letter is a complaint in respect of the X1 bus service from Bristol at 2.30pm undertaken by my two sisters and me on August 29.

We boarded the bus at Bristol Bus Station and the only seats available on the lower floor of the bus were at the back.

The driver drove in an erratic manner throughout the entire journey necessitating that we retained a constant hold on the handrail.

We rang the bell for the bus to stop just after Esporta in Locking Road, (bus stop close to Birchwood Avenue).

It was not possible for us to start moving down the bus prior to it stopping due to the erratic speed at which it was being driven.

The driver stopped for approximately one minute and then pulled away from the stop at speed. Both my sisters (one is 71 years old and the other is 70 in a couple of weeks, I am almost 62) were thrown forward and forced to hang onto the rail to stop themselves from falling.

We rang the bell persistently but the driver did not stop again until the next stop which was a considerable distance further on.

Weston is a town which is home to many senior citizens and has a right to expect that the drivers employed by First Bus drive carefully and treat passengers with respect, care and consideration.

MRS S J FLOOD

Snowberry Close

Worle