Could not guarantee reserved seats

IN REPLY to the letter in last week's paper from Pat Mason concerning the reservation of tables at The Royal Grosvenor, I would like to reply as follows: Firstl

IN REPLY to the letter in last week's paper from Pat Mason concerning the reservation of tables at The Royal Grosvenor, I would like to reply as follows:Firstly, the booking was made by a Mrs Earl who requested tables were reserved in the function room for her party. At the time of booking, it was pointed out that due to the fact it was a very busy party night, we could not guarantee reserved seats. Anyone booking a Christmas Party with us is allocated their own tables in the restaurant, so there is no such thing as 'pot luck'. Once dinner is over, the parties mingle in the three function areas. When Mrs Earl realised that her demands could not be met, she became very difficult. We advised her it maybe better to move her party to a quieter night to avoid disappointment but she refused as she wanted that particular night. We then offered to arrange another venue for her party, again she refused.We would happily have arranged a quieter night with more appropriate music had she been flexible.We were not advised at the time of booking that the party consisted of elderly guests with dementia and Alzheimer's and surely, anyone booking a party for anyone, especially guests with special needs, would check out the venue beforehand. We are a busy hotel that accommodates all walks of life and coach parties of pensioners are our main source of revenue. And they come back year after year!SHEILA BELL SIMMONDS - Director, The Grosvenor Hotel, Weston


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