Alcohol recovery home ‘respectful’

PUBLISHED: 14:02 05 June 2016


Inspectors were impressed by the ‘positive, caring and respectful’ work done at a Weston care home which looks after people recovering from alcohol abuse.

Serenita, in Clevedon Road, provides accommodation and support for around 30 people with mental health difficulties brought on by the effects of alcohol-related brain damage.

It was visited by the Care Quality Commission (CQC) in April, and praised for the programme it runs to help people return to the community.

The inspectors wrote: “Two of the people we spoke with told us how they were being supported to leave the service and receive support in the their own homes.

“One staff member told us how they had supported a person to develop their life skills and recently move into their own flat.

“We saw evidence of people being supported to achieve outcomes such as accessing the community independently.”

The CQC scored the home highly on its care, leadership, responsiveness and effectiveness, and called it ‘caring and respectful’ as well as ‘positive’.

Activities included washing, cooking and managing of money to help people adjust to looking after themselves before they went back into their independent lives.

The home kept residents safe from abuse and staff were aware of how to pick up danger signs, with people in their care in a vulnerable position.

The CQC wrote: “All of the people we spoke with told us they felt safe living at Serenita. One person told us: ‘I feel safe here.’

“Relatives told us they thought their family members were safe. Comments included: ‘I think they are safe, if there were any issues they would tell me.’”

The staff involved people at the home in their care and rehabilitation plans, and had information to personalise how they approached each person’s support.

The team said: “Care plans included information relating to people’s life histories. This included where they were born, their pets, their family, where they studied and their interests.

“Staff described how they supported and encouraged people to be independent. We observed people making lunch and laying the tables in the dining room in preparation for mealtimes.

“We observed one person helping out in the kitchen and staff told us the person worked as a ‘kitchen porter’ for one day a week.”

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