Armed Forces convalescent home awarded 'good' rating from CQC
PUBLISHED: 17:00 26 June 2017
A Weston-super-Mare convalescent home which offers support for military personnel has been praised by a healthcare watchdog.
Flowerdown House, in Beach Road, was found to be ‘good’ in all five inspection categories – safety, caring, effectiveness, responsiveness and leadership – by the Care Quality Commission (CQC).
A guest at the home told the CQC it was a ‘wonderful’ home and a ‘delight’ to be there.
One added: “The kindness and thoughtfulness shown to us was much appreciated, enabling us to enjoy a most welcome break in lovely and comfortable surroundings.”
The report says: “Staff were polite and professional and spoke and interacted with people in kind and respectful ways.
“We observed staff engaging with people in conversation about areas of interest to them, such as sport, the local weather and places they had visited.”
The home acts as a hotel which offers short breaks to serving or ex-armed forces personnel and their families.