Broken washing machine spoils mother's Christmas

PUBLISHED: 20:01 10 January 2010 | UPDATED: 11:32 25 May 2010

A SINGLE mother from Banwell faced a frustrating festive period when the washing machine she bought broke down and company engineers failed to fix it.

A SINGLE mother from Banwell faced a frustrating festive period when the washing machine she bought broke down and company engineers failed to fix it.

Nicola Mills, aged 43, spent £160 at Argos in Worle on the new washing machine with a year-long guarantee in May.

But at the beginning of December the machine stopped working and despite a visit from an engineer, the company failed to return to fix it.

Mrs Mills, who lives with her three-year-old son in West Garston, told the Mercury the break-down had dented the family fun over the festive period.

She claimed the nearest laundry was more than three miles away in Weston and she had to go days without washing clothes.

She said: "It was bad enough the washing machine broke down so quickly after buying it, but then for Argos not to come out and fix it was awful.

"The engineer identified the machine had broken and said someone would return with new parts in two to three days, but no-one came.

"It was all very frustrating."

However, following a call from the Mercury this week, Argos has now agreed to replace Mrs Mills' washing machine.

A spokesman said: "We are very sorry to hear of Mrs Mills' dissatisfaction with the level of customer service she received.

"Following the engineer's visit to establish the fault in her original purchase, the time required to order in the spare parts was due to be longer than anticipated.

"This information should have been promptly communicated to Mrs Mills.

"Our customer service team has spoken to Mrs Mills to apologise for the lack of progress she experienced in getting this issue resolved to her satisfaction."

The spokesman said as a gesture of goodwill the company had paid the price difference on her chosen new washing machine.

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