Care home 'sorted' after inspection criticisms
PUBLISHED: 12:30 24 June 2011
MEDICINES not given to residents as prescribed, lax record keeping and poor staff training - some of the serious failings highlighted in an inspection of one Weston care home.
The Care Quality Commission (CQC) has issued a report – raising no less than six areas which need immediate improvement – of Earlfield Lodge in Trewartha Park.
The inspection, published last week, raised minor to major concerns over a wide range of issues including cleanliness, medicine delivery and record keeping.
The CQC has ordered the home bosses to take urgent action on all flagged-up areas and report back with improvements.
In response, home owner Gerald Butcher admitted some practices had become ‘relaxed’, but said the problems had already been sorted out.
Mr Butcher said he was upset by the report’s findings, adding it was the first time he had been hit by such criticism in the 46 years he had run the business.
The report, although finding people were well cared for, found full assessments was not always made and needs not always documented in residents’ care plans.
This led to concerns, after checking medication records, that the application of treatments such as skin creams was not always correctly recorded.
Fears were also raised by visiting health professionals prior the inspection that injections were not given at required intervals.
The report raised concerns about the training of workers, with some telling inspectors that they did not always feel supported when times were busy.
It also found instances where there was a lack of communication between staff.
The home, one of more than 100,000 not meeting basic minimum standards set by the CQC, cares for up to 65 people and has a dementia unit.
Mr Butcher said he believes problems raised in the report have all been fixed.
He said he had implemented an improved record-keeping system, purchased more computers and changed staff rotas.
He said: “Quite honestly, I was very upset by the report because our home does have an extremely good record and I have been doing this for 46 years.
“The report did highlight some areas which have become relaxed and were not up to CQC compliance.
“The report was right and proper, but in no way was the care of residents impacted upon.
“I have always been proud of the standard of care here and we are always trying to improve.”
The care home has to send a report setting out action taken to the CQC within two weeks.
The health watchdog will then monitor the proposed improvements to make sure they are being made.