Care home rated good in all areas
PUBLISHED: 12:00 16 June 2015
A WESTON care home which specialises in care for adults with psychiatric difficulties has been rated 'good' in all areas following a surprise inspection.
Officials from the Care Quality Commission (CQC) dropped in unannounced in April to inspect Oaklands care home in Severn Road.
On Monday, they published the findings of that inspection – and the inspectors’ verdict included a rating of ‘good’ in all five key areas of safety, effectiveness, care, responsiveness and leadership.
Oaklands, which opened in 2010 in a former coach house and stables, is home to 10 adult residents. Bosses describe it as ‘a therapeutic haven’, and inspectors agreed it provided a high standard of care.
The CQC report said: “Staff had a good understanding of people’s needs and they were kind and respectful to people when they provided support.
“The registered manager and staff promoted an open and inclusive culture within the home. People had the opportunity to share their views and opinions.
“People understood how to raise any complaints or issues they had and were confident the right action would be taken.
“We found people’s health care needs were assessed and met.
“Staff were recruited, trained and supported to meet people’s needs appropriately. There were enough staff on each shift to meet people’s needs. Staff had a good understanding of how to manage risks and protect people from avoidable harm.
“The registered manager ensured there were clear arrangements in place for ordering, storing, administering and disposing of medicine.
“We found the service followed a person-centred approach, ensuring that the delivery of care was tailored to the needs of the individual and personalised.”
The CQC carries out inspections of this type – and makes findings public – to ensure people have access to detailed information when making choices about care homes for themselves or loved ones.
The body’s deputy chief inspector Adrian Hughes said: “People are entitled to services which provide safe, effective, compassionate and high quality care.
“We assess services against five key questions and rate each question and the service overall.
“Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.”