Care home told to improve after surprise inspection

PUBLISHED: 13:00 25 June 2015

Care Quality Commission

Care Quality Commission


A WINSCOMBE care home has been told it must make improvements following an unannounced inspection.

In a report published on June 12, the Care Quality Commission (CQC) rated Barton Grange as ‘requires improvement’ in four of the five inspection categories; safety, effectiveness, responsiveness and leadership.

It was rated as ‘good’ in the fifth category of caring.

The report comes after an inspection in April, which saw expert CQC inspectors run the rule over staff, procedures and facilities.

Their findings revealed concerns in a number of areas, but stressed residents and their families were happy with the quality of care.

The home’s 14 residents were described as ‘calm and relaxed’ during the visit, while one told inspectors ‘I feel safe here’.

However, inspectors were critical of some of the procedures they witnessed.

The report said: “There were systems in place to protect people from abuse; however we found these were not always effective.

“Some staff were not able to tell us where they would report safeguarding concerns to if they needed to go outside of the organisation.”

Inspectors said some staff ‘had not received up-to-date training’ while ‘there were areas of the home requiring maintenance and repair’.

They also said ‘care plans were lacking detail around people’s preferences related to their care and they were not consistently reviewed and updated with input from the person’.

Records revealed that one-to-one supervisions of staff had not always been in line with the care provider’s policy and one staff member had not been evaluated in this way since February 2012.

However, relatives’ verbal feedback regarding personal treatment was positive, according to the report.

It added: “People and their relatives were positive about the care people received and praised the quality of the staff and management.

“Staff knew the people they were supporting well.”

Staff at Barton Grange refused to speak to the Mercury about the report.

To read the inspection report in full, visit

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