Community health service rated as ‘good’ but needs to be safer

PUBLISHED: 14:54 10 April 2017


An organisation which runs community healthcare services across North Somerset has been rated as good by the Care Quality Commission (CQC) but it still needs to improve how safe it is.

North Somerset Community Partnership (NSCP) operates a range of community-based services in the district and it works closely with Weston General Hospital, including with its midwifery team.

The CQC inspected NSCP at the end of last year, and its report has just been released. It rated NSCP as ‘good’ overall, including for how effective, caring, responsive and well-led it is, but it found safety improvements needed to be made.

The report says improvements are required to patients’ records and found not all staff had completed mandatory training.

It says there were ‘challenges’ maintaining proper staffing levels which meant people working in adult and children’s services had ‘very high’ caseloads.

But the NSCP was praised by the CQC for its work setting up 10 weekly clinics in Weston-super-Mare to target people who healthcare professionals had found difficult to reach.

The clinics are for people who may struggle with substance misuse, homelessness and social isolation.

It adds: “The service provided interventions on a range of public health lifestyle issues, such as weight management, healthy eating (and) reducing substance misuse, including alcohol.”

Between October 2015 and January last year the clinics had 103 new referrals and helped 11 people to find accommodation.

NSCP also increased the number of clinic-based physiotherapy treatments in Weston for people who had suffered falls.

The CQC report says: “The falls service extended the number of clinics run in communities, which, as well as encouraging people to get out of their homes, also increased the efficiency of managing caseloads.”

The health watchdog also praised the organisation for being responsive to people’s needs, and said a health-visiting team was put in place to help young parents living in an area of high deprivation in Weston.

NSCP’s health-visiting team also works closely with the hospital’s team of midwives, and its work supporting new mums helped Weston become fully accredited as a ‘baby-friendly town’ by Unicef.

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