Care home makes 'significant improvements' to no longer be rated inadequate

PUBLISHED: 08:00 20 June 2018

Leonard Elms care home

Leonard Elms care home


'Significant improvements' have been made at a village care home which was once rated inadequate by a Government watchdog.

Congresbury’s Leonard Elms Care Home has seen its Care Quality Commission (CQC) rating improve to ‘requires improvement’ – meaning it has been removed from special measures which were implemented after a poor inspection in 2017.

The CQC exposed shortcomings in safety, leadership and planning at its inspection in of the care home, which provides general nursing and dementia care to 31 patients.

But after restructuring its management and bringing in a director of operations, Leonard Elms – which is managed by Optima Care Partnership – has enjoyed a turnaround which saw its CQC rating improve by the maximum amount possible after a recent inspection.

The watchdog also found the home is now reaching good standards in care.

The CQC’s report said: “Significant improvements have been made since the previous inspection. We found no breaches of the Health and Social Care Act.

“People and relatives told us the service was well led and the staff provided good-quality care.

“Staff told us morale at the service was high, communication good, and teamwork effective. The atmosphere was positive.

“The provider had systems in place to quality assure the service and help ensure a high standard of care and support was provided.”

Paul Bliss, of Optima Care Partnership, is delighted with the home’s progress.

He said: “I have many people to thank for supporting us to remain a valuable community resource.

“I must in particular thank North Somerset Council’s business support team for its guidance and encouragement to my staff which helped them focus and improve on the quality of care planning and undoubtedly contributed to the improved quality of service we see today.”

Director of operations Stephen Crisp added: “The leadership team worked extremely hard to implement new management systems and improve on the culture of the home, while supporting the dedicated long-standing care staff team who have also worked tirelessly to ensure our residents continue to receive the best care that meets their needs.”

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