CQC concern at home's staffing levels

PUBLISHED: 10:22 11 February 2015 | UPDATED: 10:29 11 February 2015

The Care Quality Commission believes improvements should be made.

The Care Quality Commission believes improvements should be made.

Archant

A CARE home has been told to make improvements by the Care Quality Commission (CQC), amid concern that staffing levels were insufficient.

Winscombe Hall Care Centre provides nursing and dementia care for up to 39 people but more staff could improve standards according to the health watchdog.

But a director for the home told the Mercury he does not agree with the CQC’s verdict.

Inspectors visited the home in Winscombe Hill in November, although the report was only published at the end of January.

The staff were found to be caring and friendly but one relative of someone staying at the home said it was difficult to always find a member of staff to help.

Inspectors agreed, saying there ‘was a risk that staffing numbers did not reflect the level of support people needed’.

Winscombe Hall is run by Cedars Care Limited and director Ty Yilmaz said calculations over staffing numbers have been done the same way for a number of years at several of its homes. He said it has never been an issue before and Winscombe Hall meets necessary standards.

He added: “We are frustrated by the report and don’t think the inspection is representative of the excellent care standards we have at the home.

“But it is going to make us review what we do and make sure relatives and people living here are happy.”

Mr Yilmaz said the home had recently passed an inspection by social services.

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