Dentist slammed by health chiefs after inspection
PUBLISHED: 09:34 18 June 2014
A DENTIST practice must stop one of its treatments because it does not have procedures in place ‘to ensure people are kept safe’.
Nigel Newton’s Dental Care, in Worle, has been banned by the Care Quality Commission (CQC) from carrying out conscious sedation on patients because it did not have the mandatory drugs to help patients, if anything went wrong.
A failure to protect patient confidentiality, insufficient staff training and not enough being done to prevent the risk of infection, were also highlighted by the CQC’s inspectors.
The surgery’s ‘tired appearance’ was also noted by the health watchdog, although it accepted refurbishment work is being planned.
Inspectors however were most concerned about Dr Nigel Newton’s conscious sedation treatment. The process depresses the central nervous system for agitated patients, but they remain able to talk and stay awake.
The CQC’s official report states: “During the inspection we identified the provider did not have adequate arrangements in place to ensure the safety of people when conscious sedation was used.”
Although conscious sedation was only used once or twice a month, Dr Newton admitted the reversal medicine was not stocked by the practice and he had not completed any formal training connected with it for ‘a long time’.
The CQC also criticised the practice because dental staff had not ‘received appropriate training to deal with medical emergencies’.
Inspectors were similarly concerned that infections were possible because gloves, but not aprons, were worn by staff when decontaminating dental instruments.
When quizzed by the CQC, a dental nurse said they ‘did not have the time’ to put an apron on as they were constantly helping Dr Newton or answering the phone.
The latter also was criticised by the watchdog because the nurse doubled up as a receptionist.
They were seen to take personal health records from patients over the phone, while another person was in the dentist chair – something the CQC said did not ensure ‘respect and privacy’.
A number of patients were interviewed as part of the review, with many positive about the surgery.
They described it as ‘reliable’, ‘generally clean’ and ‘nice because it is small’.
The CQC inspected the premises in Dartmouth Close back in February but the report was not made public until this week.
The Mercury tried to contact the practice but no response was received before going to press.