Failing care home - inspection too ‘harsh’

PUBLISHED: 13:30 26 July 2012

The Care Quality Commission was responsible for the inspection

The Care Quality Commission was responsible for the inspection


BOSSES at a care home in Weston say an inspection which failed it, failed on four standards - including respecting those in care and safety of premises - was ‘harsh’.

Granada House Care Home in St Pauls Road, Weston, has been asked to take action over four criteria by the Care Quality Commission (CQC) following a visit to the home by the body last month.

The inspection was not a routine check, but was carried out after concerns were raised over six key areas – four of which the home was found to be ‘non-compliant’ over.

Management at the home stressed they had complied with North Somerset Council’s inspection standards during officers’ last visit.

The CQC report revealed the home, which looks after up to 13 people who do not need nursing provisions, had minor fails for four ‘essential standards’.

Failure to meet standards are on a scale of minor, moderate or major impact.

The failures were on respecting and involving people who use services, the safety and suitability of premises, supporting staff and monitoring the quality of provision.

The other two standards - delivering care and support that meets residents’ needs and protecting people from abuse - are being met, the report said.

Inspectors also outlined that residents were able to be independent, regularly go into the community and receive visits from family.

The home has been asked to provide a report to the CQC within 28 days outlining the action staff will take to meet the standards.

The home’s register manager said: “When North Somerset visited last week they said it was harsh they failed us for the kitchen.

“They were minor issues, not major fails, and the kitchen and the washroom have been updated since the report, which is what it failed on.

“The tiles have been done and the laundry room has been redone.

“The rotas have been changed – there are senior staff on each shift.”

She added: “We were fully compliant with North Somerset Council’s compliance team when they made their last visit.”

In relation to staffing issues, she said the home will hold a skills review for all members of staff.

She said the home also gives residents care plans to sign to create proof of the care choices they have made and that residents meetings are held every three months.

A survey about the home was sent to residents’ families last week.

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