Four-month wait for maintenance services

RUBBISH is piling up outside luxury waterfront apartments in Portishead because residents are still waiting for services they have paid for to begin.

RUBBISH is piling up outside luxury waterfront apartments in Portishead because residents are still waiting for services they have paid for to begin.

Angry residents living in Port Marine are 'outraged' that basic services, such as general maintenance and cleaning, are not being carried out, when they paid for them several months ago.

People who bought their apartments from builders Charles Church in September paid a service charge upon completion of the sale, to cover management services at their apartment blocks from Remus Property Management from October to December.

Clare Phillips, a regional sales manager who bought one of the Martingale Way properties said: "I have written to Charles Church complaining about this outrageous situation.


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"We were promised a range of services from secure parking to cleaning and maintenance.

"It is only in recent weeks that cleaning in the communal areas has begun, we had no secure parking for at least two months and I have not had my windows cleaned once. "There are no bins provided for refuse and rubbish is just piling up outside our windows.

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"No-one at Charles Church or at Remus seems to be able to tell us anything, they were very quick to take our money and there has been no communication whatsoever since."

Phil Brady, construction manager for Charles Church Western, said: "We are aware of the service problems raised by residents at The Spinnaker apartments in Portishead.

"Service provision is the responsibility of management company Remus, but as a good will gesture, Charles Church has arranged the removal of the rubbish to a skip at an adjacent site.

"Remus has also been informed of our actions and reminded of its responsibilities."

Geoffrey Robinson, from Remus Management, said: "These are the sort of teething problems sometimes experienced with new builds.

"We have already sorted out many of the difficulties and are working on the other items causing concern. We have ordered the waste bins and are awaiting their delivery."

North Somerset Council confirmed it has not yet been asked by Remus to begin refuse collections at Martingale Way.

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