Funding to extend police 101 number

PUBLISHED: 19:00 30 March 2016


Avon and Somerset Constabulary is investing in its non-emergency phone service after it was revealed the average time to answer calls has risen by more than a minute in three years.

The force has agreed funding to extend its 101 line by adding a switchboard service to prioritise non-emergency calls.

A Freedom of Information request by the Mercury earlier this month revealed the average time for calls to the non-emergency number to be answered had risen to one minute and 30 seconds. Two years ago, it stood at just 18 seconds.

Police and Crime Commissioner (PCC) Sue Mountstevens said: “I am fully aware of the frustrations that many residents have faced when they cannot get through on the 101 non-emergency number 
and this is the reason I will be continuing to invest in this vital service.

“At the end of 2015, I invested £25,000 of the PCC budget to maintain resources until the end of the financial year in the communications centre, to ensure levels of service and staff resources could be maintained. This extra funding will now continue throughout 2016 to ensure local people are receiving the service they have every right to expect.

“There is still work to do with 101 performance but with this continued support the service is one local people can have confidence in.”

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