GP surgery rated as ‘good’ by CQC
PUBLISHED: 07:00 16 October 2015
A WESTON-SUPER-MARE medical centre is now rated as good in all areas after a focused inspection by the Care Quality Commission (CQC).
Locking Castle Medical Centre, in Highlands Lane, was inspected on September 16 and the report was published on Thursday.
The centre is run by Stafford Medical Group and is rated as good in all of the CQC’s inspection categories, meaning it is safe, effective, caring, responsive and well-led.
The practice had previously been inspected in February and was found to require improvement in the responsive category, so a second focused inspection took place last month.
The latest report says: “Since our last inspection action had been taken by the provider to improve the service for patients and we found the practice was now meeting the regulation for dignity and respect, with the overall rating for the responsive domain being good.”
The medical centre serves 11,800 patients and inspectors previously found people often experienced long waiting times.
But improvements have now been made and the report says: “Since the last inspection the GPs have improved their clinic start time.
“Records showed patients were seen either early, on time or within 10 to 15 minutes of their appointment time.
“The practice was aware patient satisfaction with appointments was still low.”
But the report highlights that discussions have taken place between patients and staff to find out how to improve satisfaction levels further.
The CQC’s inspector of general practice Steve Field has praised surgeries for providing good care.
The Locking Castle report was one of 54 to be released, with 44 GP practices achieving good ratings.
Mr Field said: “We now have evidence that the vast majority of England’s GP practices are providing a service which is safe, effective, caring, responsive and well-led.
“We have also found so many practices going far beyond the call of duty to care for patients.”
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