Highbridge Medical Centre makes improvements under new healthcare provider

PUBLISHED: 13:00 26 September 2017

Highbridge Medical Centre

Highbridge Medical Centre

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A formerly inadequate GP surgery has made 'huge progress' since being placed in special measures last year.

Highbridge Medical Centre, in Pepperall Road, had been put under special measures by the Care Quality Commission (CQC) following two inadequate reports in both 2015 and early 2016.

However since the centre began working with new NHS primary healthcare group Symphony Healthcare Services (SHS) in April, it has been ranked as ‘good’ in three out of five key areas – showing the practice is well-led, caring and responsive – in a follow-up CQC visit in August.

Although it narrowly missed out on an overall good rating – it still requires improvement in the safe and effective service areas – staff and patients at the centre say they are ‘delighted’ with the strides taken.

Dr Harvey Sampson, associate medical director and clinical lead at the centre, said: “We are delighted that the recent inspection has highlighted the huge progress that has already been made at the practice – through the hard work and enthusiasm of the teams here in Highbridge and with the support of our central team.

“However, we also recognise that there is continuing hard work to be done in order to develop and sustain the services for the future.

“I would also like to thank the community, our patients and patient participation group (PPG) for its ongoing support and feedback, helping us to develop and make improvements to our services.”

MORE: Why was the centre placed in special measures?



Dr Berge Balian, medical director for SHS, added: “We are very proud of our team at Highbridge which has worked extremely hard to make essential improvement to our service for patients, and we will continue to develop our healthcare teams along with new ways of delivering healthcare services for patients.”

Improvements to the building, and the commitment and enthusiasm of staff were praised in the published report, while positive patient feedback was also noted by inspectors.

Stan Howlett, chairman of the PPG, said: “As a patient, I am already impressed with the way everyone at the practice has been embracing a different way of working and delivering a better experience to the patients – from initial contact with the reception staff to the care received from doctors and healthcare teams.”

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