Hospital wins praise in cancer patient survey

PUBLISHED: 12:00 24 August 2012

Weston Hospital.

Weston Hospital.


CANCER patients at Weston General Hospital have heaped praise on their standard of care in an independent new medical study.

More than 200 patients who received care from the Grange Road hospital last autumn were included in the satisfaction survey.

The majority told the National Cancer Patient Experience Survey they felt the care they received at the hospital was either ‘excellent’ or ‘very good’.

They reserved particular praise for the care delivered by the hospital’s nurses, and also said they felt their dignity was preserved at all stages of care.

Medics were also praised for their ability to control patients’ pain levels – and the side effects of cancer medication – plus the ability to deliver care in a community setting. Areas where the survey showed room for improvement included providing opportunities for patients to talk through worries, ensuring there were always enough nurses on duty and offering patients’ families the chance to talk to doctors.

The survey’s findings were welcomed by Irene Gray, who doubles as Weston Area Health NHS Trust’s director of nursing, and executive lead director within the trust on cancer services.

She said: “This survey was designed to monitor national progress on cancer care and to provide information for us to use locally to drive quality improvements.

“While our scores show that we can still improve in some areas, we are pleased to have scored in the highest 20 per cent category on so many important indicators.

“We have placed huge emphasis on dignity in care in the hospital over the past year or so and you can see that reflected in the high scores for protecting the privacy and dignity of our patients.

“I am also extremely pleased to see the patients expressing their confidence and trust in both our ward nurses and in our specialist nurses.

“It was also heartening to see them reflecting that everything is done to help control any pain or side-effects from their chemotherapy treatment.

“These are issues which can make patients anxious about coming to any hospital and this sends a reassuring signal that care here is of a high standard.“

She added that the Macmillan Cancer information centre within the hospital had been particularly praised by patients for the financial and welfare information it offers.

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