Improvement required at care home

PUBLISHED: 13:43 14 July 2016 | UPDATED: 13:43 14 July 2016

The home was inspected by the Care Quality Commission (CQC).

The home was inspected by the Care Quality Commission (CQC).


A Weston-super-Mare care home has been ordered to improve by a healthcare watchdog, despite an inspector saying staff at the home were caring and responsive to patients’ needs.

The Rosamar care home, in Locking Road, was given a rating of ‘requires improvement’ by the Care Quality Commission (CQC).

Although the report praised the home for its care and responsiveness, it said improvements to its safety, effectiveness and leadership were necessary. It also said residents had regular visitors and enjoyed frequent day trips, but added paperwork was not always ‘accurate’.

The report said: “People were supported by adequate staffing levels and staff supported people in a kind and caring manner.

“People were supported by staff who received regular supervision and training to ensure they were competent and skilled to meet their individual care needs.

“Where people were unable to consent to care and treatment, records were not always accurate and best interest decisions paperwork did not always record the involvement of professionals and significant others.”

The home’s manager Belinda Dachtler said: “We are taking steps to remedy the situation but we like our residents to access the community on a daily basis, and we also try to get them the highest standard of healthcare. That takes time, which means staff do not always have the time to ensure all paperwork is done.

“There are issues which need addressing but we are in the process of doing it all.”

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