Inspectors’ praise for ace Ventura
PUBLISHED: 12:03 18 October 2015
A WESTON-SUPER-MaRE care home has been praised by inspectors who were told the premises ‘feels like it is a home rather than a care home’.
Ventura, in Swiss Road, is part of the Kismet House group, and houses up to seven people with mental health problems such as manic depression and schizophrenia.
Inspectors from the Care Quality Commission this week released the results of a recent routine inspection, declaring the home ‘good’ in all five areas studied, as well as overall.
Staff, residents and families had all contributed views about the quality and safety of the home’s provision, and their comments showed the service in a positive light.
The report said: “People were cared for by staff that were supported to develop and maintain the necessary knowledge and skills they needed to carry out their roles and responsibilities.
“Staff spoke positively about their experiences. They told us ‘I enjoy it here, I like the team’, ‘I like it here, I enjoy working here. This feels like it is a home rather than a care home’.
“People using the service spoke very positively about the home and staff members. People told us ‘staff here are approachable and give you the time of day. They listen to you’ (and) ‘they are nice people’.
“Positive caring relationships had developed between people who used the service and staff. People were treated with kindness and compassion and were spoken with respectfully. People were relaxed and at ease and their dignity was respected.”
Further findings revealed that people’s needs were regularly re-assessed, and systems were in place to monitor and improve the quality of service.
Inspectors added: “People were supported to be as independent as they could be, to maintain and develop daily living skills such as cooking, cleaning, doing their own laundry and shopping.
“People were supported to follow their interests, take part in them and maintain links with the community.”