Jennifer's cancelled delivery

PUBLISHED: 15:01 16 January 2010 | UPDATED: 11:34 25 May 2010

A WOMAN had to borrow money for groceries after a supermarket cancelled her order without telling her.

A WOMAN had to borrow money for groceries after a supermarket cancelled her order without telling her.

Coronation estate resident Jennifer Jones had placed a £104 order online and was due to receive her shopping on January 6.

But when the delivery lorry did not arrive she had to organise for the shopping to be dropped off the following day.

When it still had not arrived, and the money had left her bank account, Jennifer, who works as an administrator at Weston General Hospital, had to borrow cash from her mother to buy food.

The 28-year-old, whose husband Nick is currently on a job seeker's allowance, said: "Asda never phoned or emailed to say the order had been cancelled but they still took my money.

"If I had gone round to the shop and taken food, then offered to pay them back in a few days time, they wouldn't have allowed it.

"I was really annoyed - what if I had been an elderly person who couldn't get to the shops?"

When she phoned Asda's call centre, they explained lorries could not deliver to Jennifer's Canberra Road property.

Although the money was finally refunded on Tuesday, a spokesman for Asda said they would be contacting Jennifer to offer her some vouchers and discuss compensation.


If you value what this story gives you, please consider supporting the Weston Mercury. Click the link in the yellow box below for details.

Become a supporter

This newspaper has been a central part of community life for many years, through good times and bad, serving as your advocate and trusted source of local information. Our industry is facing testing times, which is why I’m asking for your support. Every single contribution will help us continue to produce award-winning local journalism that makes a measurable difference to our community.

Thank you.

Most Read

Most Read

Latest from the Weston Mercury