Jennifer's cancelled delivery

PUBLISHED: 15:01 16 January 2010 | UPDATED: 11:34 25 May 2010

A WOMAN had to borrow money for groceries after a supermarket cancelled her order without telling her.

A WOMAN had to borrow money for groceries after a supermarket cancelled her order without telling her.

Coronation estate resident Jennifer Jones had placed a £104 order online and was due to receive her shopping on January 6.

But when the delivery lorry did not arrive she had to organise for the shopping to be dropped off the following day.

When it still had not arrived, and the money had left her bank account, Jennifer, who works as an administrator at Weston General Hospital, had to borrow cash from her mother to buy food.

The 28-year-old, whose husband Nick is currently on a job seeker's allowance, said: "Asda never phoned or emailed to say the order had been cancelled but they still took my money.

"If I had gone round to the shop and taken food, then offered to pay them back in a few days time, they wouldn't have allowed it.

"I was really annoyed - what if I had been an elderly person who couldn't get to the shops?"

When she phoned Asda's call centre, they explained lorries could not deliver to Jennifer's Canberra Road property.

Although the money was finally refunded on Tuesday, a spokesman for Asda said they would be contacting Jennifer to offer her some vouchers and discuss compensation.

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