‘Lovely’ care home safe and effective

PUBLISHED: 13:30 01 July 2016

Picture of staff outside the care home which has won an award.

Picture of staff outside the care home which has won an award.

Archant

A Weston-super-Mare care home was praised by its residents in an unannounced inspection by the Care Quality Commission (CQC).

The watchdog monitors standards in health and care premises, and Chase Lodge Care Home, in Grove Park Road, received an overall good rating from inspectors, who billed it as ‘safe and effective’.

The report read: “People told us they felt the staff were very caring and the service was effective.”

Throughout the inspection, the health watchdog spoke to residents and their families, with one resident saying: “It’s lovely here. I love the staff, they make me laugh.”

As well as impressing with its care, the report also found the home to be safe, with staff having a good understanding of correct procedures.

It said: “Staff had a good understanding of the different types of abuse and how they would report it.

“People’s support plans contained risk assessments to promote and protect their safety in a positive way.

“We saw premises and equipment were appropriately maintained to keep people safe.”

The CQC also found the staff were happy with how the home was run.

One staff member said: “I feel supported and have really learned a lot since I have been here. It is definitely a two-way process.”

Inspectors went on to say staff often went above and beyond their duty.

It said: “People and staff told us that staff often chose to visit the home on their day off to take people out and do things they wanted to do.

“We observed staff and people respecting each other throughout our inspection.”

Chase Lodge manager Sally Walker said: “I am delighted with the result, particularly with how happy our residents are. At the end of the day, that is the most important thing.

“But we are always looking to improve and we have plans in place. It is a very happy home here.”


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