Mental health home commended
PUBLISHED: 15:00 22 June 2016
A care home for people with learning disabilities and autism impressed inspectors enough to give it the thumbs up after an unannounced visit.
Ellenborough Court in Ellenborough Crescent was visited by the Care Quality Commission (CQC) in April and has now received top marks across the board for the quality of care it delivers to its residents, who all have some form of mental health needs.
The inspection team found people were given a service based on their personal needs, which had been well-tailored to suit them.
There was also a culture of self-improvement at the home, and the views of both residents, family members and health professionals were sought to ensure the service was working well.
They wrote: “People and their relatives felt happy to raise a complaint with the provider or the deputy manager.
“There was a quality assurance system that monitored the service and identified areas for improvement.”