NHS ‘must act’ after survey

PUBLISHED: 10:12 28 October 2015 | UPDATED: 10:12 28 October 2015

Doctor writing on clipboard

Doctor writing on clipboard


INCREASING numbers of people in North Somerset say they have not been treated with dignity or respect by mental health services, a survey has revealed.

The Care Quality Commission (CQC), which inspects and rates GP surgeries, care homes and mental health services in North Somerset, has revealed an increase in people who reported community health care services as poor this year.

More people (seven per cent of those surveyed) said they did not feel staff listened to them, of that they were treated with dignity and respect. These figures represent a rise compared to last year (five per cent).

A total of 22 per cent of those surveyed said their long-term medication was not reviewed, while 28 per cent rated community mental health care as five or less on a scale of zero to ten, compared to 25 per cent in 2014.

A CQC spokesman said: “Overall it is disappointing that there has been no notable improvement from last year’s survey.”

Dr Paul Lelliott, the CQC’s deputy chief inspector of hospitals, urged action to improve services.

Dr Lelliott said: “We urge all NHS trusts and in particular those that have performed poorly to reflect on what the survey tells them about what their patients think of their services and act on the findings.

“We will consider the results of this survey in our inspections so that we can be confident that people receive safe, high-quality and compassionate care.”

Some services though, are performing well.

Sandford-based St Monica’s trust provides nursing care and dementia services and was recently rated ‘good’ by the CQC.

Chief executive David Williams said: “Our services have done well in recent CQC inspections because we are committed to continuous improvement.

“We base our success on regular feedback and consultation with residents, relatives and staff. This involves working together to create a positive environment in which all residents’ needs are met.”

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