Council admits concerns over Notaro Homecare due to unsafe security practices
PUBLISHED: 07:00 17 October 2017
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Medication errors, unsafe security practices and missed visits have been reported to North Somerset Council by clients of Notaro Homecare.
The authority has confirmed it has concerns about the level of service provided by Notaro and officers have been holding regular meetings with the company to ensure the issues are resolved.
The council released the statement after a number of readers contacted the Weston Mercury to complain about the poor service they have received from Notaro Homecare (NHC).
A council spokesman said: “We continue to have concerns about the level of service provided by Notaro and have regular meetings with them in an attempt to drive up standards.
“Considerable improvement has been made to reverse some of the concerns and we recognise a reduction in the number of complaints made.
“Problems experienced by service users include missed visits, late calls, medication errors and unsafe security practices.
“This is not acceptable and we will continue to work with them until all these issues are resolved.
“We appreciate that all our care providers are experiencing issues with reruiting staff but this is not an excuse for poor service.”
NHC is one of three providers to be awarded the final care contract for homecare provision across North Somerset for the next seven years.
Vickie Middle, branch manager at Notaro Homecare, said: “We have taken on a very difficult group of areas for North Somerset Council.
“Some of the areas have been historically extremely difficult to recruit in, however we are pressing forward to fill the holes in staffing we have inherited.
“We have met with the council who are happy with the measures that we have put in place, including a new branch manager and three operations executives each responsible for their own areas, which should ease the rostering of the calls.
“We continue to improve the service on a daily basis and are in contact with the council providing updates daily and we meet with the council at least weekly.
“We have all seen a marked improvement in the service and the calls we have been able to cover on behalf of the council, and this was confirmed by the council in our meeting last week.”