North Somerset Council ‘pleased’ with first weeks of new waste collection contract

PUBLISHED: 12:00 26 April 2017

The new recycling crews for North Somerset.

The new recycling crews for North Somerset.

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North Somerset Council is ‘pleased’ with the new waste collection service which started at the end of February – but many people have aired concerns over the scheme.

The authority has said there has been no spike in complaints since Biffa took control of waste collections in the district.

But dozens of people have taken to social media to complain about missed collections and mess left by waste collection crews.

Frustrated resident Hayley Andreozzi wrote: “Black bin failed collection twice. Green bins missed twice also.

“When they are emptied they are never put back, they block cars with the bins and boxes. Disappointing and sloppy work.”

Lee Phillips commented: “Rubbish. Recycle boxes have not been collected twice already.

“They emptied half of the road’s boxes and left the rest.”

The council agreed a £49million deal with Biffa last summer, who took the reins from previous service provider Kier on February 28.

Changes were also made to recycling centre regulations on April 3, which mean people are charged if they take more than one bag of DIY or construction waste to the tip.

A council spokesman said ‘in general’ the number of complaints has not risen and it is ‘pleased with the way the service has settled in’ – but later admitted the it is ‘unable to provide accurate figures for missed collections and complaints’ as it is ‘working on a new system’.

The spokesman added: “There have been some collections which have not gone to plan but this is to be expected at the beginning of such a large contract as staff get used to the new working regime, vehicles and depot. This is improving each week.

“Overall we are pleased with the way the contract has started.

“We are aware that some of the changes have not been popular but have been necessary in order to make the financial savings required.”


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