Woman's shock as council letter informs her she has died

PUBLISHED: 13:00 15 July 2017 | UPDATED: 14:42 15 July 2017

Ena King and the letter sent to her from North Somerset Council.

Ena King and the letter sent to her from North Somerset Council.


A woman from Hutton said she was shocked to receive a letter from the district council which said she had died.

Ena King, aged 78, received the letter from North Somerset Council, which was addressed to the executors of Mrs King.

It said: “We have recently been advised by the registrar of the death of the above [Mrs King] and I wish to express my condolences.”

The following day, Mrs King received another letter, this time asking for the outstanding payment of £65.35 – dated from March 7-31, 2013.

It suggested that not only did the council believe Mrs King had died, but that she died four years ago.

Mrs King said: “I was very shocked. I thought if it had happened to me, then how many more, and four years out of date.

“I just keep reading it and pinching myself.”

Mrs King said her two daughters had seen the funny side, and told her to visit the council with her passport and other documents to show who she was.

She said: “The people at the council were very sorry and shocked it should happen. It is a lot to take in.”

A council spokesman said: “This was an unfortunate error and we are sorry for any distress caused. Unfortunately there were two people on our records with the same name.”

The council did not address why the payment from 2013 had only been requested four years later.

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