North Somerset Surgeries ranked in new NHS England survey

PUBLISHED: 12:00 25 July 2016

NHS England ranked surgeries across North Somerset using survey data.

NHS England ranked surgeries across North Somerset using survey data.


Are you getting the best medical care for you in North Somerset, or is your GP falling short of the mark? New NHS England survey statistics may have diagnosed the issues of doctors’ surgeries in the area – and perhaps suggested a remedy for improvement.

The statistics indicate which surgeries are performing better across a number of categories including waiting times and trust in your nurse or GP.

At the 16 North Somerset surgeries in the Mercury patch, 74 per cent of those who responded to the survey were able to get an appointment on the day they wanted. But 10 per cent of people were unable to book an appointment at all.

In total, 90 per cent of survey respondents said they have confidence and trust in their GP, while 87 per cent of people trust their nurse.

More than a third of people are not pleased with waiting times, with 37 per cent saying they think they have to wait too long.

Opening times, however, seem to be less of an issue, with only 17 per cent saying current opening times are not convenient.

Winscombe Surgery and New Court Surgery, based in Weston, are strong performers in the survey, making the top three in four categories, while Stafford Medical Group struggled, placing in the bottom three in five categories.

Chief officer of Healthwatch North Somerset, Eileen Jacques gave her view on the figures. She said: “The level of confidence and trust for local people in their GP surgery is high and the overall experience for the majority of local people is good.”

Ms Jacques believes the survey highlights a number of flaws at surgeries, particularly in Weston.

She said: “There continues to be problems for people accessing appointments and those that are unable to do so find other means to resolve their health problems including attendance at A&E.

“A concerning number who are unable to get an appointment do not speak to anyone about their health problem and more than a third considered the length of time they wait for their appointment was too long.

“In line with the information obtained during our recent work in the Central Ward of Weston, there continues to be increased difficulties for patients in the Weston area of North Somerset.”

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