Passenger receives her ‘irretrievable’ luggage - 14 weeks after her holiday

PUBLISHED: 08:00 20 January 2018

Marion Johnson, whose luggage was held in Bristol Airport for 14 weeks.

Marion Johnson, whose luggage was held in Bristol Airport for 14 weeks.

Archant

A Bristol Airport passenger has finally had her luggage returned to her – 14 weeks after it failed to arrive at her holiday destination.

Marion Johnson, of Wrington Road, Congresbury, arrived in Faro, Portugal, on September 25 last year for a two-week holiday.

But her bag never left the airport and instead sat in its lost luggage department for more than three months, with no explanation given by the airport or EasyJet airline.

MORE: Airport expects busiest Christmas period.

Marion was told by EasyJet her luggage was ‘irretrievable’, but she was finally reunited with her bag on January 8 after First Flight Forwarders, a private company hired by the airline to find missing luggage, returned her case.

She spent 350 euros on emergency clothes, toiletries and a bag in Faro, fearing she would never see her case and its contents – worth ‘more than £1,000’ – again.

Speaking about her ordeal, Marion said: “This has caused me a great deal of stress and frustration.

“The fact my luggage never even made it on to the plane is unbelievable.

“The most important items to me were an address book that went back more than 20 years and a special pendant which a silversmith had made especially for me when I retired.”

With no address book, Christmas was made even more stressful for Marion, who worked as an estate agent in Clevedon for 30 years, as she was unable to send cards and letters to friends.

An EasyJet label which read ‘next flight’ was stuck on her case, which meant the bag 
should have been on its way to Faro the following morning (September 26).

Marion told the Mercury: “I did not make a mistake when checking in my luggage because this was done by an airport 
staff member who had seen that I was struggling to use the self-service machines.

“I have been so disappointed with Bristol Airport, they have done little for passengers like me who have experienced problems.

“I had a voicemail from an airport staff member, but after ringing back several times, they did not answer or contact me again.”

The bag was eventually retrieved by First Flight Forwarders and delivered to Marion’s home by FedEX in early January.

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