Patients not protected against 'unsafe care'
PUBLISHED: 13:32 13 April 2016
A mental health hospital in Weston did not protect patients against 'unsafe care and treatment' or inform all the relevant authorities over allegations of abuse, a report has found.
Sherwood Lodge Independent Healthcare, in Severn Road, was told by the Care Quality Commission (CQC) it had failed to meet four of the five criteria on which it had been assessed, after an inspection team’s findings were published this week.
The CQC visited the hospital in November and said it was concerned over issues including the safety of residents, as recognised risks were not always resolved and it failed to provide extra monitoring for people detained under the Mental Health Act.
The hospital’s owners told the Mercury they were challenging the CQC’s findings, and said they were pleased to see ‘highly-positive’ feedback about its caring nature.
The inspectors wrote: “We observed staff engaging in warm, caring and kind interactions with patients, and staff appeared to be genuinely concerned for the welfare of their patients.
“Patients were able to raise issues and were involved in house meetings. Feedback from patients and carers was generally positive.”
Staff knew how to deal with people who did not have the capacity to make their own decisions and each patient was given a care plan, but they did not check patients’ capacity often enough before making decisions for them, according to the CQC.
Safeguarding worries were also not always reported to the CQC and the inspectors found there was no system in place to learn from incident reports within the hospital.
A spokesman for Sherwood Lodge told the Mercury: “While we were disappointed the most recent CQC report rated our service as requires improvement overall, we note the report is highly positive about a number of aspects of our service.
“These included our warm, caring and kind engagement with patients and our good relationship with the local community.
“The report details highly-positive feedback from patients and family members about the high quality of care provided and we are pleased to have been rated as good by the CQC in the caring domain.
“We have requested the CQC review the ratings they have awarded which will be determined in due course.”