Phones cut off for 40 houses

PUBLISHED: 11:00 16 April 2015

Telephone

Telephone

Archant

DOZENS of residents of a North Somerset village have been cut off from their phone and internet for several weeks.

About 40 people living in Bleadon have been without these sources of communication for several days, with some people not having a working phone line for more than three weeks.

BT has confirmed it has received calls from about 40 customers who have reported faults in the service, and say some people will have had a disrupted service for longer than others.

The company also said due to the nature of the fault, not everyone will have been affected at the same time.

Regional spokesman for BT Jason Mann agreed the repairs were taking longer than usual, and said: “We are sorry for the delay and we are working to restore service as quickly as possible.

“This is a complex repair involving the installation of underground cables and the clearing of blocked ducts.

“It does appear that the fault could be caused by accidental damage by a third party.”

BT engineers have been on-site this week trying to fix the problem, so it is hoped that the issue will be resolved imminently.

Mr Mann suggested anyone who feels they should be compensated should contact their service provider once the lines are fully restored.

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