Health boss admits ‘more to be done’ to improve struggling central Weston GP surgery
- Credit: Eleanor Young
A health commissioner which runs a Weston town centre surgery said it still has ‘a lot of work to do’, following criticism of difficulties on seeing a doctor.
The Mercury reported last week Graham Road Surgery has 'struggled to cope' with 5,000 more patients since Clarence Park Surgery closed in September.
Readers have since written in to the Mercury voicing similar patient experiences.
Dr John Heather, chairman of Pier Health Group Limited, which took on the running of Graham Road in June, said staff are working hard to alleviate the problems.
He said: "We took on the running of Graham Road at short notice and without the kind of preparation that would have ensured a really smooth transfer.
You may also want to watch:
"That's not an excuse for poor patient experience, but it's a big part of why things aren't yet working as well as they should be.
"We know we still have a lot of work to do, and that includes improving access to appointments."
- 1 Weston pub to undergo renovations to restore 19th century look
- 2 PICTURES: Runners brave the elements at Weston Super Half
- 3 Weston will get a bowling alley next year
- 4 North Somerset risks 43,000 false-negative PCRs after lab mix up
- 5 Wheelchair Rugby Gold medallist surprises Weston pupils
- 6 Council rejected for grant to preserve Iron Age monument
- 7 Bleadon-cold: Council's gritters return with sustainable fuel
- 8 John Penrose column: Goodbye to Sir David Amess
- 9 Weston families 'deciding between keeping children warm or fed'
- 10 Stone Roses songs to be recreated in Weston
Staff at other practices have stepped in to help cover shifts at Graham Road.
The surgery received £1.4million of NHS emergency capital funding following the closure of nearby Clarence Park and its patients transferred to Graham Road.
Dr Heather added: "We're investing in a major upgrade to our telephone system, with work taking place in the coming weeks. We will also be offering video consultations with GPs, which we know work really well for people with access to the technology at home.
"We are also really pleased to be bringing in the AskMyGP online consultation system in the New Year, which allows people to request an appointment by email as well as phone, and are then contacted within an average of 15 minutes by an appropriate clinician - be it doctor, nurse or physiotherapist.
"As well as these immediate changes, we are working hard to attract the GPs we need here in Weston over the longer term.
"Our national recruitment campaign is underway, and its success will be crucial to the sustainability and quality of our primary care services into the future.
"We take patient feedback incredibly seriously, and we know we haven't got everything right just yet.
"I'm confident our planned changes will mean a much better service and experience for people, and we'll continue to work closely with the local community, the local clinical commissioning group and our patient groups to make sure that's the case."