Seal of approval for GP surgeries

PUBLISHED: 18:00 18 September 2015


Healthcare in North Somerset has been praised for its quality service, according to a charity which works with older people.

Independent Age found 86 per cent of people living in the district described their experience of visiting a GP as ‘good’ or ‘very good’.

The figure is slightly below the average across the South West, where 91 per cent of patients rated their surgery as ‘good’ or ‘very good’.

Independent Age also found 74 per cent of patients surveyed had ‘very or fairly good’ experiences when using any out-of-hours services in the district.

When it came to getting a same-day appointment with their doctor 45 per cent of people in North Somerset were able to access one, a one percentage point increase on the overall figure for the South West.

In nearby Bath, Gloucestershire, Swindon and Wiltshire the percentage of people who said they were able to get a same-day appointment was much lower, at 33 per cent.

Independent Age’s director of policy and external relations Simon Bottery highlighted how important it was for older people in particular to be receiving a good service.

He said: “It’s fantastic to see that GP patients feel they’re getting such a good service at their GP surgery.

“We’d like all patients to be happy with their GP services and with the service they’re getting from the NHS in general, especially older people, who are the greatest users of the NHS.

To try to improve healthcare services Independent Age is launching a new guide to help people understand where is the best place to go to access treatment and offer advice for patients.

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