Six warnings for care home after ‘abuse’

PUBLISHED: 08:09 02 January 2015

Uphill Grange Care Home  sign.

Uphill Grange Care Home sign.


RESIDENTS at an Uphill care home were found to have records of ‘unexplained bruising’ and incidents relating to ‘physical and verbal abuse’, according to a new report.

Care Quality Commission (CQC) inspectors issued six warnings to Uphill Grange Care Home, in Uphill Road South, covering a number of issues including inaccurate records and a lack of detail in care plans, following a visit in September.

Inspectors found the home was failing to offer protection ‘from the risk of abuse’, after finding reports of unexplained bruising to one resident’s arms and legs, with no referral made to a safeguarding authority.

The care home also failed to carry out hourly checks and postural support for residents as required, while also not ensuring people’s care and welfare was ‘planned and delivered in a way which met their individual needs’.

The CQC found a total of seven incidences of a single resident’s welfare being at risk, including ‘five entries from July 26 to September 16 where staff had recorded unexplained bruising’ and ‘incidents relating to verbal and physical abuse’, without appropriate action being taken by the home.

An Uphill Grange spokesman said the home had implemented a ‘comprehensive improvement plan’ since the inspection, including further monitoring on care processes.

They said: “We are sorry that the care at Uphill Grange fell below the standards that we expect all of our care homes to provide.

“The inspection took place in September and we accepted the CQC’s requirements and recommendations. Since then we have implemented a comprehensive improvement plan and the CQC is happy with the progress that is being made.

“This includes more rigorous monitoring to ensure our processes and procedures to support quality of care are strictly followed.

“As part of this, we have been conducting refresher training for all staff and ensured that all residents have had a capacity assessment completed in line with the Mental Capacity Act 2005.

“We have also recruited new staff including nurses, carers and a new deputy home manager to make sure that there are enough skilled and qualified staff to meet people’s needs. In the new year there are plans to upgrade the bathrooms and to provide wheelchair users with better accessibility. “

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