Streetlife: Missed GP appointments debated

PUBLISHED: 12:00 13 June 2015

Tudor Lodge GP Surgery.

Tudor Lodge GP Surgery.


THE number of missed appointments at doctors' surgeries across Weston has come under fire on Streetlife this week.

Several users complained about patients who did not turn up to pre booked appointments, with many offering suggestions as to how the problem could be prevented in future.

Iris O, who started the thread, said: “I recently tried to make an appointment for a blood test at Tudor Lodge surgery.

“The first available date was in three weeks’ time. I then noticed a sign which said that in a recent three day period, 63 people had not turned up for their appointments and this is not unusual.

“What do fellow Streetlifers think the surgeries should do about this appalling situation?”

Tony W said: “Surgeries should be clear with all customers that not attending without notice is just not acceptable. Persistent offenders could be named and shamed.”

Ally I said: “It’s disgraceful and in most cases inexcusable.

“Unless there is a very good reason, such as an emergency situation, then charge (patients who miss appointments.)

“It’s easy enough to pick up the phone, even if it takes several attempts to get through.”

Alan C said: “Fining people is fine – if you can get the money.

“My doctor regularly has more than 100 missed appointments every month.

“After patients have missed two appointments in one year, (I think) they should be barred from any further appointments for one calendar month.

Suzie H said: “I’m the practice manager at Tudor Lodge surgery.We definitely have a problem with DNAs (did not attend) – alas, we are not allowed to charge people.

“I would like to call people who have not attended, but all this takes valuable time which we don’t have nearly enough of.

“We have started sit and wait clinics so people can get an appointment on the same day far more easily. We are also looking at text reminders (for appointments), and I am keen to introduce these.

“We have now recruited an additional nurse and someone to just do health checks, so we hope this will ease the pressure.

“It’s an ongoing battle to get it right, but I can promise you we are trying very hard indeed.”

*Do you think the number of missed GP appointments in Weston is acceptable? Comment below or tweet us @WSMercury

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